Shipping policy

Orders are processed and shipped as efficiently as possible.

You will receive a tracking number for your shipment. Shipping costs are calculated based on each item displayed at checkout.

ESTIMATED TIMELINES:

AUSTRALIA: 2 TO 5 BUSINESS DAYS PROCESSING PLUS STANDARD DOMESTIC SHIPPING.

If you require express shipping, please contactos us before or as soons as placing your order at aizastoreaus@gmail.com

LOST, DELAYED OR RETURNED PACKAGES

Once your order is dispatched, it is in the hands of the courier and subject to transit, customs processing and local conditions. We are not responsible for:

• Delays caused by customs or postal services

• Incorrect or incomplete shipping addresses

• Orders returned due to unpaid import fees

If your parcel is returned to the sender, we can re-ship it once the new shipping cost is paid.

RETURNS AND EXCHANGES

Please read our full returns policy for more details.

• Items must be returned in original condition, unworn, with tags
  

• Return shipping is the customer's responsibility unless the item is faulty
  

FREQUENTLY ASKED QUESTIONS

CAN YOU MARK MY PARCEL AS A GIFT TO AVOID DUTIES?
We are required to declare orders accurately for customs and cannot adjust this.

DO YOU OFFER EXPRESS SHIPPING?
In many cases, yes. Please email us before ordering to confirm the possibility and cost.

WHAT SHOULD I DO IF MY PARCEL HAS NOT ARRIVED?
Email aizastoreaus@gmail.com with your order number and tracking link. We will help follow up with the courier.

If you have any questions about shipping, your order, or delivery timelines, please get in touch with us at: 

📧 aizastoreaus@gmail.com

We are always happy to assist.